X is for Xerox. Copy from others. (Okay, I was stretching it a bit with this one but there’s only about a 100 words that begin with X!) Know this: thousands of others have run into the same selling issues as you and have developed skills and techniques that work. Learn from them and avoid the ‘land mines’ of selling. Look for processes and procedures in telephone selling that work, copy them, master them and stick with them.
Y is for you. Ultimately YOU work for yourself. The moment YOU take personal responsibility for your success (or failure) is the moment you’ll start taking the right actions to succeed. Create “You Inc.” Work for yourself. Invest in yourself. (Click here for your downloadable poster “So, What are YOU Going to Do About It?” http://www.telesalesmaster.com/wp-content/uploads/Posters-So-what-are-YOU-going-to-do-about-it1.pdf
Z is for zeal and zest. Attitude. If your attitude is positive, good and strong you can tackle just about anything. A good attitude = good sales = a good career. Approach your calls with zeal and zest.