U is for up sell. Or cross sell (see “C” above). If you have a product that compliments the original purchase or if you have volume discounts, tell the client. The worst she can say is no. But about 25% of clients say YES. And that means an increase in the average value of the sale. (Go here for more information: http://www.telesalesmaster.com/category/add-on-selling/)
V is for voice mail. Make it your ally and not your foe. Learn how to avoid voice mail completely by being more clever and creative at getting around it. Be more persistent when you have to leave a message by leaving 4 messages spaced 3 business days apart. Go here for the most definitive guide on managing voice mail: The Top 10 Voice Mail Blunders
W is for work a little harder. Just a little. A little can mean a heck of a lot. If you stay an extra 12 minutes a day you’ve worked an extra hour in a week. That’s 4 hours more per month. That’s 48 hours in a year. That means an extra six DAYS to sell, generate revenues and improve YOUR bottom line.